F.A.Q.

The average range for home care is $35-45/hour with a minimum of four hours per shift. The price fluctuation depends on the level of services provided.

Visit, How to Pay for in-Home Care page, for ideas on how to make these costs more affordable and to minimize out-of-pocket spending.

Our weekday rates are the same Monday through Friday. Weekends and holidays have different rates.

One of the reasons why you pay more for home care services through an agency, as opposed to hiring someone who advertises as a freelancer is that our employees enjoy benefits packages, including paid holidays as well as differential pay for weekends and holidays.

To be sure, better pay and benefits directly correlate to higher-quality, experienced, and consistent care for our senior clients and families. If you have any questions about our rates, please call us day or night at 781-725-AMPM (2676).

No. At Heritage Home Care™. we are completely transparent with all of our pricing and there are absolutely no hidden costs or surprise fees.

While the warning signs and age-related challenges may seem universal, each and every client is different.

We conduct extensive intake interviews and assessments to create personalized and detailed care plans. Personalized Care Plans are designed to address the physical or medical challenges but, even more importantly, to keep seniors social, engaged, and active doing the things they love most. Please see our Getting Started page for more information.

Acute illnesses or disease diagnoses are a clear sign, but most of the normal signs of age-related decline go unnoticed even by the most diligent and caring family members. They happen slowly, over time, which makes them easy to miss.

Some of the most common signs are:

• Weight loss without explanation
• A general fatigue or malaise
• Withdrawing from activities and social circles
• Empty refrigerator and pantry

All of the above and more are alleviated with trained in-home senior care givers. Read our post, Warning Signs: Is Your Elderly Loved One Safe? to learn more.

We provide a wide range of senior services, all designed to respect a senior’s dignity and independence in their home and local community. Please see our Services page for more information.

Lani, our Director of Client Services, does the initial In-Home Assessment and creates the Personalized Care Plan. She also makes specific caregiver recommendations to our office if she feels there is an ideal match for a particular client. Please see our Getting Started page for more information.

We are very proud of our caregivers’ track records, and are happy to say that tardies and no-shows are a rarity. Even so, emergencies happen, and we are prepared to take over if one of our caregivers needs extra support.

Each caregiver must use the client’s home phone to clock-in. If a caregiver is late a message is sent out to the management staff as an alert and we immediately reach out to the caregiver.

If a caregiver does not arrive for their shift we have on-call caregivers that are called in to work the shift. In some cases, the Director of Client Services, a Case Manager or others in management positions will arrive to provide care, as all of our office managers are also trained senior care providers.

The Director of Client Service is the key caregiver leader in our model of operations. Our caregivers and the Director of Client Service all check-in with our Director of Operations – who also checks in on patient/caregiver visits from time to time. Please see our Getting Started page for more information.

Because each client has different needs, we assign a small team of caregivers to each client. That way, the client can create familiarity and rapport with just a few people, maintaining caregiver consistency as much as possible.

Communicating with families is a foundation of high-quality senior care. In addition, regular visits from our Director of Client Services generates communication via phone and/or email with the designated contact(s).

Perhaps more importantly, family members can call our Director of Client Services at any time with questions or to check in on the care plan.

Heritage Home Care™ makes home care easy by following a tried and tested process that assures that you or your loved one receives the appropriate home care that they need and deserve (see Getting Started page).

We believe high-quality, comprehensive and compassionate care in the comfort of your home is not merely an option, but a right. Let's Get Started! by visiting our FREE ASSESSMENT page. 

Intake and On-Site Assessment:
Once we receive your request for home care, Heritage Home Care™ will conduct an Intake Call and immediately schedule a FREE in person, On-Site Assessment at you or your loved one's home or facility to determine the best home care services for you or your loved one.

Develop a Care Plan:
Once we have gathered all the necessary information, Heritage Home Care™ will develop a Personalized Home Care Plan appropriately based on you or your loved one’s specific needs and requirements. We will match you or your loved one with the ideal caregiver within our network. All of our home caregivers are certified and highly trained and experienced.

Start Care:
On the first day of care, we will come with our Caregiver to make the appropriate introductions and to assure that the Care Plan is thoroughly understood.

Ongoing Supervision:
Heritage Home Care™ conducts regular ongoing, on-site assessments of our caregivers to ensure you or your loved one are receiving the best care possible.

In many cases, services can begin within a few hours after we’ve finalized the initial client evaluation and contract. 

Other times, it may depend on the time of year (holidays, for example, might make it harder), the types or specificity of the services needed, whether we need to communicate with other parties involved in your loved one's care, and your location.

Please see our Getting Started page for more information.

We have a four-hour minimum service requirement. During this time, we can provide any of the senior care services listed on our Services page.

We can also support things like shopping, errand running, as well as meal preparations so the client and caregiver can share meals together. The latter is one of the best ways to get senior loved ones to eat more than they would on their own.

Yes, caregivers can provide transportation during care. Some common types of transportation needs include medical appointments and grocery shopping. To this end, we pull regular DMV background checks to ensure caregivers have a clean, safe driving history.

​UNDER CONSTRUCTION. WE APPOLIGIZE FOR THE INCONVENIENCE.

We prefer to hire caregivers with experience, but we also understand the invaluable asset that a fresh, inspired, and easy-to-train prospect is when trained to our high-standards of caregiving (see more below).

We conduct extensive reference and background checks on every applicant who gets a green light after our multi-phase interview process.

It would depend on how often you require services. We encourage using more than one caregiver as part of a team. A caregiving team means that in case of an emergency or to honor caregiver holiday and vacations, the client will feel comfortably connected to the caregiver who takes over, and the assigned caregiver will be fluent with the client’s personalized care plan.

The On-Site Assessment comprises multiple components that include the immediate needs of the client, as well as social-emotional needs, and explores the client’s interests and personality traits. This is done using a list of specific questions. Afterwards, the Director of Client Services takes a look at our caregivers to see who would best match these traits.

Please see our Getting Started page for more information.

We do provide services in nursing homes or assisted living services. For some, this is to provide comfort and personalized companions. For other clients, our adjunct services are more affordable than paying the assisted living facilities “add-on” service fees.

Supporting clients in assisted living is different from a home setting because our caregivers must honor the rules and regulations of the specific facility. This may not allow as much freedom as we have when working in client homes.

Also, our services may be limited in response to current health advisories or restrictions.

We provide the Home Care Services throughout the Norfolk, Suffolk, and Middlesex counties. We are centrally located in Norwood, Massachusetts. Please see our Service Area page for a list of areas served.